Contact Information
Swiftbet Kenya provides multiple channels for customer support. Live chat operates 24 hours daily with average response times under 2 minutes during standard hours. Email support responds within 4-6 hours for most queries, extending to 24 hours during peak periods like major sporting events or promotional launches.
Live Chat
Access instant support through the chat widget located at the bottom right corner of every page. Available 24/7 with real-time assistance from trained agents.
Response Time: Under 2 minutes
Availability: 24/7
Email Support
Send detailed queries to our support team for comprehensive assistance. Best for non-urgent matters requiring documentation or screenshots.
Email: support@swiftbetkenya.com
Response Time: 4-6 hours
Registered Office
Our physical office location for formal correspondence and licensing verification purposes only. No walk-in support available.
Address: 123 Betting Avenue
00100 Nairobi, Kenya
Common Support Topics
Most support requests fall into these categories. Account verification issues typically arise during first withdrawal attempts when KYC documents don't match registration details. Payment problems usually involve M-Pesa transaction delays or incorrect paybill numbers. Betting disputes concern voided bets, incorrect settlements, or cashout failures during live matches.
- Account Verification: ID uploads, address proof, and KYC completion assistance
- Deposit Issues: M-Pesa transaction failures, missing deposits, payment method errors
- Withdrawal Problems: Pending withdrawals, bank transfer delays, minimum withdrawal limits
- Betting Queries: Bet settlement disputes, voided bets, cashout issues
- Bonus Questions: Wagering requirements, bonus activation, terms clarification
- Technical Problems: Login errors, app crashes, website loading issues
- Account Security: Password resets, suspicious activity, two-factor authentication
Expected Response Times
Swiftbet prioritizes urgent matters like withdrawal blocks, account lockouts, and betting disputes. Live chat handles these within minutes, while email support escalates critical cases to senior agents. General inquiries about bonuses, bet rules, or feature explanations receive standard response times. Technical issues get routed to specialized teams who may require 12-24 hours for complex troubleshooting.
Getting Quick Support
Before contacting support, gather relevant information to speed resolution. For deposit issues, have your M-Pesa transaction code ready. Betting disputes require bet IDs and timestamps. Account problems need your registered email or username. Screenshots help illustrate technical errors. The more details you provide upfront, the faster agents can investigate and resolve your issue without back-and-forth clarification requests.